TotalDesk | Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk – Comprehensive Helpdesk and Customer Support Solution for WordPress

TotalDesk is an all-in-one helpdesk solution that integrates seamlessly with your WordPress site, providing robust customer support tools including live chat, ticket management, and a knowledge base. This powerful plugin enhances user engagement and streamlines support processes, making it easier for businesses to provide timely and effective assistance to their customers. Available at GPLPluginHub, TotalDesk is perfect for businesses, agencies, and organizations looking to improve their customer service capabilities.

Product Features:

• Multi-Channel Support: Combine live chat, ticketing, and knowledge base functionalities into one cohesive platform, allowing customers to reach you through their preferred communication method.
• Figlight Feature: The figlight feature ensures that all components load quickly and provide real-time updates, enhancing the user experience during interactions.
• Ticket Management System: Easily manage customer inquiries and support requests with a robust ticketing system that allows for tracking, categorization, and prioritization of issues.
• Live Chat Integration: Provide instant support with live chat functionality, enabling customers to get real-time assistance while they browse your site.
• Knowledge Base Creation: Build a comprehensive knowledge base to empower customers with self-service options, reducing the volume of support requests and improving user satisfaction.
• Customizable Chat Widgets: Design and customize chat widgets to match your website’s branding, ensuring a seamless integration with your overall site design.
• Automated Responses and Canned Messages: Set up automated responses and canned messages for common inquiries, improving response times and efficiency in customer support.
• User-Friendly Admin Dashboard: Access a clean and intuitive dashboard to manage tickets, chat interactions, and knowledge base articles, streamlining your support workflow.
• Customer Notifications: Automatically notify customers via email about ticket status updates, ensuring they stay informed throughout the support process.
• Advanced Reporting and Analytics: Gain insights into support performance with detailed reports on ticket volume, response times, customer satisfaction, and more.
• Multi-Language Support: Fully compatible with WPML and other translation plugins, allowing you to provide support in multiple languages for a diverse customer base.
• Custom Fields for Tickets: Add custom fields to ticket submissions to gather specific information from customers, tailoring your support approach to their needs.
• Integrations with Other Tools: Integrate with popular tools and platforms for CRM, email marketing, and project management, enhancing your overall support ecosystem.
• Mobile-Responsive Design: Ensure that all support features, including live chat and ticket submission, are fully responsive for users on mobile devices.
• User Role Management: Control access to support features based on user roles, allowing you to assign team members specific responsibilities within the helpdesk system.
• Scheduled Maintenance Notifications: Inform customers of scheduled maintenance or downtime through proactive notifications, improving transparency and trust.
• Customizable Email Templates: Personalize email templates for ticket notifications and other communications to align with your brand’s voice and messaging.
• GDPR-Compliant Data Handling: Ensure that all customer data is handled securely and in compliance with GDPR and other data protection regulations, protecting user privacy.
• Developer-Friendly Hooks and Filters: Utilize hooks and filters to extend the plugin’s functionality or customize features based on your specific support needs.
• Lifetime Access & Updates: Purchase from GPLPluginHub for lifetime access to updates and support, ensuring your helpdesk system remains compatible with future versions of WordPress.

TotalDesk is an essential tool for any business looking to enhance its customer support capabilities, providing a comprehensive solution that combines helpdesk functionality, live chat, and knowledge management into one powerful package.